Be agile and take care of your people

Agility has been a key word for Accor for many years and has even greater relevance during the current crisis, explains Patrick Basset, Chief Operating Officer AccorHotels Upper Southeast & Northeast Asia. Talking to David and Catherine on the latest episode of The Future of Travel, Patrick says Accor is committed to being a nimble, flexible organisation close to the market, in-touch with different trends and changing consumer behaviours. In his region, this has included re-examining the adaptability of different spaces within a hotel, as well as proactively engaging with local suppliers to consider alternative food and beverage solutions.

Most importantly, however, he stressed the need to look after your people during this unprecedent time. With 27,000 employees in the region, Patrick said a huge part of his work right now has been about working with their partners and owners to ensure every single employee is being supported.