Social Media Presence: If You Build It, They Will Come

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Social Media Presence: If You Build It, They Will Come

Last Updated
10 April 2020
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Wink Hotels’ first property hasn’t opened its doors yet, but the brand’s influence is already rippling across Vietnam. 

With QUO’s help, they’re exploring new and intriguing ways to engage with the Indochine 2.0 generation. Together, we’ve demonstrated that you can amass a social-media following before you’ve even finished building your hotel. In short: If you build it, they will come. 

It all started when Vanguard Hotels approached QUO to help create a hotel brand that would pro-actively re-define hospitality in the Indochina region. With a revolutionist mindset, we set about creating a brand that would build bridges between old traditions and modern trends by identifying the unique character of Vietnam and how it is transforming.

Read the brand background: Giving a Wink to Vietnam

Once the brand was built, we were ready to take it further. To accomplish this, we turned to social media to help Wink build a presence that reflects their Indochine 2.0 philosophy. This was not going to be your typical hotel Facebook page. Instead, we planned to turn Wink into an online persona and trendsetter.

Building a Presence on Social Media

The social media presence we helped Wink build foregoes repetitive slogans and artificial renders of hotel bedrooms in favour of engaging with an audience in sync with the Wink Hotels’ mantra – see Indochina with fresh eyes.

QUO developed a social-media strategy and platform-spanning content plan to help Wink promulgate its message. The brand speaks to its target audience through Facebook and Instagram posts about music, art, fashion, style, trends and a little light-hearted philosophy. These also direct readers to the Wink emag, home to longer-form blog posts covering everything from hangover remedies to upcoming art exhibitions.

Status QUO: More ‘Social’, Less ‘Media’

From fashion to food, QUO has helped Wink create a curate a dynamic social-media presence. The brand is already emerging as a go-to source for what’s hot in Vietnam – all experienced through the lens of Indochine 2.0. As that presence grew, Wink prepared to deepen its relationship with its target audience.

Next order of business: a photography contest to engage the local audience and collect some good, old-fashioned user-generated content.

Indochine 2.0 Photography Contest

In a calculated multi-level strategy, QUO helped Wink arrange a photography competition on their platform. We reached out to Wink’s vast audience of followers, asking what Indochine 2.0 means to them. The caveat: the answer had to be presented in photographic form along with the hashtag #winkphotocomp2018.

The enthusiastic response reaffirmed for all that Indochine 2.0 is defining of a cultural phenomenon that resonates in Vietnam. Wink received nearly 300 photo entries from people across the region, with both professionals and amateurs joining in and sharing their photos. Wink’s following almost doubled in the process.

The competition brought fresh eyes to Wink’s social media platforms, but it also gifted the brand with an archive of stunning photos that communicate the Indochine 2.0 aesthetic. What’s more, winners may have future opportunities with Wink, and at the very least gain great exposure in both digital and traditional forms.

QUO, Vanguard Hotels and Justin Mott from Mott Visuals pored over the entries to select a winner. In the end, a young freelance photographer named Hồ Nguyễn took first prize. Her work was exhibited alongside several runners-up at Through the Eyes of Wink, an exhibition hosted at Toong co-working space in Saigon. It gained such a great response, Toong subsequently offered to feature the photos in another one of their spaces to keep up the positive momentum. Following the first exhibition, Vietcetera produced a piece interviewing four photographers from the competition and showcased their work. You can watch Vietcetera’s video below.

Turning Virtual Followers into Real-World Guests

Wink is bringing something new to the region, and we are proud to be a part of the revolution. Soon the brand’s virtual followers will be seen striding into Wink’s lobbies and sinking into comfy sofas against sleek glass walls. Digital check-in. Stellar local art. Strong coffee culture. What began online will be fully realised in vibrant, physical spaces hosted by the hotel. Don’t forget to like and follow Wink on all their platforms (linked above)!

Editor’s note: The featured image at the top of this article was taken by Instagram user @dongqtrung, a finalist in the Wink Hotels photography contest. 

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Refined Bliss: Amilla Fushi Gets a Branding Makeover

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Refined Bliss: Amilla Fushi Gets a Branding Makeover

Last Updated
16 July 2020
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Amilla Fushi has made waves in the Maldives resort space in the two years since opening in 2015.

It quickly became known as a glamorous getaway for discerning jetsetters, with sleek whitewashed villas and a greater selection of large, multi-bedroom residences than any other Maldives resort.

This has opened up the archipelago to families and groups of friends who appreciate Amilla’s clean, contemporary design, diverse dining options and ideal location, just 30 minutes from Malé International Airport.

Amilla Fushi had successfully established its key selling points and did not need a radical brand overhaul. However, the resort’s management came to QUO to refresh the brand to more precisely target guests and drive direct bookings.

Amilla Fushi’s identity in its first two years focused on the concept of ‘your island home’. It was a natural brand essence that derived from the name; Amilla Fushi literally translates to ‘My Island Home’ in Dhivehi. Ultimately, this identity didn’t quite capture the glamorous exclusivity of Amilla Fushi, so tweaks to its brand traits and brand essence were in order. 

To define exactly how Amilla Fushi should evolve its brand, QUO analysed competitors and guest typologies before creating a new brand strategy, which involved the creation of an updated visual identity and a new tone of voice. With the brand strategy and guidelines for images and copy in place, QUO proposed ideas to amplify the brand, before moving on to design and produce brand collateral, brochures, a new tagline and various marketing materials.

The new tagline – Island Bliss – more adeptly captures Amilla Fushi’s seemingly effortless delivery of idyllic luxury. At the core of the new identity: an alluring vision of the good life, indulgently simple and blissfully free of ostentation.

QUO also created a modern website for the resort, with a crisp magazine-style layout that reflects Amilla Fushi’s chic, minimalist aesthetic. Meanwhile, a poetic new tone of voice paints a lyrically descriptive picture of Amilla Fushi’s richly idyllic surrounds. 

Check out the new Amilla Fushi website at www.amilla.com

A Clean Slate: Rebranding a Phuket Icon

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A Clean Slate: Rebranding a Phuket Icon

Last Updated
10 April 2020
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In February 2017, we reported that QUO was in the process of rebranding Phuket’s iconic Indigo Pearl resort.

The Bill Bensley-designed luxury property desired a new identity that would reposition it at the higher end of the market. The project entailed adopting a new name and visual identity, plus the development of a tone of voice, a brand video and a whole new website.

After months of creative development, the final element of the rebrand has been launched with the new site. 

An immersive experience for the user, the site showcases the arty industrial aesthetic of The Slate’s new visual identity and incorporates its new whimsically poetic tone of voice to create an enchanting portal for this innovative brand. The responsive site is heavily led by the resort’s new imagery, drawing visitors into the fantastical world of The Slate, and driving direct bookings through an easy-to-use and attractive interface.

The website joins a comprehensive range of marketing collateral and operational items to form a full 360-degree rebranding of the property, bolstering a refreshment of The Slate’s hardware that saw its suites and villas, dining venues and wellness centre rejuvenated with new looks.   

Visit The Slate’s new website at www.TheSlatePhuket.com

Tiger Palace Resort Shakes Up South Asian Entertainment

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Tiger Palace Resort Shakes Up South Asian Entertainment

Last Updated
27 December 2019
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One of Asia’s up-and-coming gaming operators, Silver Heritage Group, is revolutionising the entertainment landscape in South Asia with the launch of Tiger Palace, its first integrated resort brand.

QUO created the resort’s distinct identity with a strong focus on the ‘Dare to Go Wild’ brand essence.

The resort’s brand was created with the clear vision of transforming the Indian – and broader South Asian – casino entertainment industry. Located in Bhairahawa, Nepal only 8kms from the border with India, Tiger Palace Resort is easily accessible from the target markets of Delhi, Uttar Pradesh, Bihar and West Bengal. Around 430 million people live within a six-hour drive of the resort and Tiger Palace Resort provides an exhilarating entertainment destination, unlike anything these consumers have seen before.

A place to let loose, escape the everyday and live for the moment, it perfectly combines international flair with a local sensibility to create a truly dynamic, engaging experience. It is the first integrated resort brand that speaks to the needs of today’s Indian consumer. An accessible yet aspirational fully integrated entertainment destination, the target audience includes bachelors, groups of friends and young corporates who enjoy the good things in life and like to have fun.

The first task when Silver Heritage gave QUO the branding job was to analyse the resort’s competitors and guest typologies. After that came brand strategy execution that included logo design and production of Visual Identity Guidelines and a Tone of Voice document to give the brand a distinctive look and personality. With these guidelines in place, QUO proposed ideas to incorporate the brand ethos at different touchpoints along the guest journey.

One of the most important touchpoints is the website, which QUO designed to highlight the brand’s identity. The engaging, easy-to-navigate website focuses not only on the resort and casino but also the destination of Bhairahawa, Nepal which is near two UNESCO World Heritage sites; the birthplace of the Buddha in Lumbini and Chitwan National Park.

Since the initial branding and strategy work, QUO’s New Delhi office has been the Tiger Palace Resort brand custodian. This has meant naming the resort’s bars and restaurants, overseeing design and production for sales and marketing collaterals, creating over 150 front-of-house and back-of-house collaterals as well as a strategic 360-degree marketing and communications rollout plan. Currently, QUO’s India office is busy with the brand launch advertising and PR campaign.

Visit the Tiger Palace Resort’s website at http://tigerpalace.com/

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